Privacy Policy
Last Updated: March 2025
At zorelliqamiq, we take your privacy seriously. This isn't just legal boilerplate—we genuinely care about how your information is handled. We've written this policy in plain English because nobody enjoys deciphering legal jargon at 11pm.
This policy explains what data we collect, why we need it, how we use it, and what rights you have. We operate under Australian privacy laws, which means you get strong protections and clear rights.
Questions about your data? We're here to help.
Email: help@zorelliqamiq.pro
Phone: +61 3 8344 4000
Address: 104 Beach Rd, Bunbury WA 6230, Australia
1. Information We Collect
Personal Information You Provide
When you interact with our services, we collect information you give us directly. This happens when you create an account, contact us, or use our business communication tools.
- Name and contact details (email, phone number, business address)
- Business information (company name, industry, role)
- Account credentials and security information
- Payment details when you purchase services
- Communication preferences and feedback
- Any information you include in messages or support requests
Technical Information
Like most online services, we automatically collect certain technical data when you visit our site. This helps us keep things running smoothly and spot any issues.
- IP address and browser type
- Device information and operating system
- Pages you visit and features you use
- Time and date of your visits
- Referring website addresses
- Error logs and performance data
A quick note on cookies: We use them, but sparingly. Essential cookies keep your session active. Analytics cookies help us understand what's working and what needs improvement. You can control these through your browser settings.
2. How We Use Your Information
We're not in the business of collecting data for the sake of it. Everything we gather serves a specific purpose related to providing and improving our services.
| Purpose | Details |
|---|---|
| Service Delivery | To provide you with the business communication tools you've signed up for and keep your account running properly. |
| Customer Support | To respond to your questions, troubleshoot problems, and help you get the most from our services. |
| Service Improvement | To analyze how people use our platform and identify areas where we can make things better. |
| Security | To protect your account, prevent fraud, and maintain the security of our systems. |
| Legal Compliance | To meet our obligations under Australian law and respond to valid legal requests. |
| Communication | To send you service updates, respond to inquiries, and share relevant product information. |
We don't sell your personal information to anyone. Not now, not ever. That's not our business model, and frankly, we think it's a lousy way to treat customers.
3. Your Rights Under Australian Law
The Australian Privacy Principles give you strong rights over your personal information. Here's what you can do, in practical terms:
Access Your Data
You can request a copy of the personal information we hold about you. We'll provide it within 30 days, usually much sooner.
Correct Information
Spotted something wrong? You can ask us to update or correct any inaccurate information in your account.
Delete Your Data
You can request deletion of your personal information, subject to any legal obligations we have to retain certain records.
Withdraw Consent
Where we process your data based on consent, you can withdraw that consent at any time through your account settings.
Object to Processing
You can object to certain types of data processing, particularly for marketing purposes.
Lodge a Complaint
If you're unhappy with how we've handled your information, you can complain to the Office of the Australian Information Commissioner.
How to exercise these rights: Just email us at help@zorelliqamiq.pro with your request. We'll verify your identity (to protect your security) and process your request promptly. Most requests are handled within two weeks.
4. Data Sharing and Third Parties
We share your information only when necessary to provide our services or when required by law. Here's the complete picture:
Service Providers
We work with trusted companies that help us run our business. These include cloud hosting providers, payment processors, and email delivery services. They only get access to the information needed to do their job, and they're contractually bound to protect it.
Business Transfers
If zorelliqamiq is acquired or merged with another company, your information might be transferred as part of that deal. We'd notify you beforehand and ensure your data remains protected under this privacy policy.
Legal Requirements
Sometimes we're legally required to share information—like when we receive a valid court order or need to prevent fraud. We'll always verify the legitimacy of such requests and only share what's legally required.
About data location: Your data is primarily stored on Australian servers. Some service providers may process data overseas, but only in countries with adequate privacy protections. We never transfer data to jurisdictions with weak privacy laws.
5. Data Security
We take security seriously because breaches aren't just embarrassing—they violate your trust. Here's what we do to keep your information safe:
- All data transmission uses industry-standard encryption (TLS 1.3)
- Sensitive data is encrypted at rest using AES-256 encryption
- Regular security audits and penetration testing by external experts
- Access controls limit who can view your information internally
- Multi-factor authentication available for all accounts
- Regular staff training on data protection and security practices
- Automated monitoring for suspicious activity and potential breaches
No system is 100% secure—anyone who claims otherwise is lying. But we invest heavily in security and respond quickly when issues are identified. If a breach ever affects your data, we'll notify you within 72 hours as required by Australian law.
6. Data Retention
We don't keep your information forever. Here's how long we retain different types of data:
Active Account Data
While your account is active, we keep the information needed to provide our services. You can update or delete information through your account settings at any time.
After Account Closure
When you close your account, we delete most of your personal information within 90 days. Some data might be retained longer if required for legal compliance, dispute resolution, or fraud prevention—but never longer than seven years.
Technical Logs
Server logs and technical data are typically retained for 12 months, then automatically deleted. This helps us maintain security and troubleshoot issues.
Want to delete your data sooner? Contact us directly. We can usually accommodate early deletion requests unless there's a legal reason we need to keep specific records.
7. Children's Privacy
Our services are designed for business use and aren't intended for anyone under 18. We don't knowingly collect information from children. If we discover we've accidentally collected data from someone under 18, we'll delete it immediately.
Parents or guardians who believe we might have information about a child should contact us right away at help@zorelliqamiq.pro.
8. International Data Transfers
While we primarily operate within Australia, some of our service providers are based overseas. This means your data might occasionally be processed in other countries.
When this happens, we ensure adequate protections are in place. We only work with providers in countries recognized by Australia as having adequate privacy protections, or we use standard contractual clauses approved by the Australian government.
You have the right to request details about where your data is processed. Just ask—we're happy to provide specifics.
9. Marketing Communications
We'll occasionally send you information about product updates, new features, or relevant industry insights. But we're not fans of inbox clutter either.
What You Can Expect
- Occasional product updates when we launch something useful
- Important service announcements and security notices
- Educational content related to business communication
- Responses to your specific inquiries
Opting Out
Every marketing email includes an unsubscribe link. One click and you're off the list. You'll still receive critical service notifications—things like password resets and security alerts—because those are necessary for account security.
10. Changes to This Policy
We update this policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email and post a notice on our website.
The "Last Updated" date at the top of this page shows when the current version took effect. We keep previous versions archived, so if you want to see what changed, just ask.
Continuing to use our services after an update means you accept the revised policy. If you disagree with changes, you can close your account—we'll be sorry to see you go, but we respect your choice.
11. California and Other Jurisdictions
While we're based in Australia, we respect privacy rights globally. If you're located in California, the European Union, or another jurisdiction with specific privacy laws, you may have additional rights beyond what we've described here.
Contact us to discuss rights specific to your location. We'll work with you to honor applicable privacy protections, even if they exceed Australian requirements.